Medical Services

Services with YOU in Mind

Key Medical Services:

Primary Medical Care

HIV/STI Testing and Treatment

PrEP and PEP

Case Management

Transgender Health Care and HRT

Mental Health Counseling

Syringe Service Program

Health Care Assistance Program

Peer Support Mentoring

Support Groups

Additional Benefits:

Food Assistance

Medication Assistance

Transportation Assistance

Telehealth Medical Appointments

Protect Your O

Our Providers

Dr. Trey Vanderburg, MD, MBA, MHA, LSSBB, CMM

Medical Director

Dr. Trey Vanderburg has over 20 years of experience as a medical provider and medical practice leader. His specialty includes family medicine, women’s health, and HIV medical care. Dr. Vanderburg’s extensive leadership experience includes innovating best practices in his private practice, at hospitals, and medical clinics.

Education and Training:

Louisiana State University, MD, in Health Care Administration, Centenary Frost School of Business, MBAMD

Professional Memberships and Associations:

American Medical Association (AMA) Texas Medical Association (TMA) Professional Association of Healthcare Office Management (PAHCOM) American Health Information Management Association (AHIMA)

Dr. Robert W. Rowe, MD

Medical Provider

Dr. Robert W. Rowe is a family medicine trained physician, practicing medicine since 2005. He grew up in Columbia, South Carolina and practiced there until 2018, when he moved to Orlando, Florida with his wife and kids. When not working, he likes to geek out watching his favorite movies and tries to keep up with his twins in elementary school.

Education and Training:

Bachelor of Science, Biology, College of Charleston, Charleston, SC Doctor of Medicine, Medical University of South Carolina, Charleston, SC Residency, Family Medicine, Florida Hospital-Orlando

Professional Memberships and Associations:

American Academy of Family Physicians

Jenna Wimmer, ARNP-C, AAHIVS

Nurse Practitioner

Jenna Wimmer, APRN-C, has been practicing nursing for nearly 15 years in Orlando, FL and Chicago, IL. She specializes in Family Medicine, HIV/AIDS Primary Care, and LGBTQ+ Primary Care. Ms. Wimmer believes in providing primary care that makes patients feel respected and valued just as they are. At Hope & Help, Ms. Wimmer is known for her skilled approach to patient care and for putting patients first.

Education and Training:

Bachelor of Science in Chemistry, Rollins College, Winter Park
Bachelor of Science in Nursing, Columbia University, New York City
Master’s in Nursing – Family Nurse Practitioner, University of Central Florida

Specialty Areas and Certifications:

American Academy of HIV Medicine – HIV Specialist
American Academy of Nurse Practitioners- Family Medicine

Laura Hollenberger, APRN-C

Nurse Practitioner

Laura Hollenberger is a board-certified family nurse practitioner through the American Academy of Nurse Practitioners. She is a graduate of UCF and UF. She has lived in Orlando for over 20 years, practiced a nurse practitioner for more than 10, and specialized in HIV/STI care and heart failure care for more than five. In addition to providing excellent primary care, she has focused on care for adults living with HIV, STI consultation and treatment, and sexual health including pre-exposure and post exposure prophylaxis. She has been credentialed with the American Academy of HIV Medicine. It’s her goal to individualize treatment plans with her patients based on their lifestyle and needs. This involves listening to her patient, discussing current evidence-based and guideline directed treatments, and deciding on a plan together. In her free time, she cares for her family and explores the great outdoors with hikes, kayaking, and paddle boarding. She also minored.

Education and Training:

Bachelor of Science in Nursing, University of Central Florida, Orlando, FL
Master of Science in Nursing with Family Nurse Practitioner focus, University of Florida, Gainesville, FL.

Appointments & More

In-Office Visits

In order to schedule an In-Office Visit, click the Appointment button below or call 407.645.2577. Please arrive 30 minutes before your scheduled appointment and bring a photo I.D. and your most current health insurance information. If you're unable to make your scheduled appointment, notify Hope & Help at least 24 hours in advance. A "no show" fee may apply for missed appointments.

Preparing For Your Visit

Preparing for your visit is an important step in partnering with your Hope & Help Medical Provider as an active participant in your overall health care. To make the most of your visit, make a list of questions and concerns you have and share them with your Hope & Help Medical Provider during your appointment. Remember, there's no such thing as a 'silly' or 'unimportant' question. Your health and wellness is what matters most to us at Hope & Help. If you're unsure of what questions to ask your Hope & Help Medical Provider, consider asking yourself these questions:

Before Your Appointment, Ask Yourself

What is the reason for my visit?
What are the symptoms that I am experiencing?
What prescription medications am I taking or should I take and why?
Have I been to the Emergency Room since my last visit?
Am I concerned for my physical safety and or mental health?

Urgent Medical Care

Hope & Help offers services for routine health and wellness examinations and treatment. If you are experiencing a life-threatening condition, call Emergency Medical Services 9-1-1 or visit a trauma-centered health facility.

Payment Options

Insurance

Hope & Help accepts Medicare and most major health insurance plans. Be sure to ask about what services and benefits you can receive from Hope & Help through your health insurance plan.

Payments

Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone's budget. If you need help paying for your health care needs, ask a team member if Hope Connect is right for you.

Patient Resources

Patient Forms

Complete these forms prior to your In-Office or Telehealth Visit to expedite your appointment.

Accepted Health Insurances

Hope & Help has a growing list of accepted health care insurances. Hope & Help offers both Primary Medical Care and Infectious Disease Care, so it's important to list your Hope & Help Medical Provider as your "Primary Care Provider" with your health care insurance provider to ensure your health services are covered to the fullest extent by your health care insurance provider. If you're unsure about whether or not we can accept your health insurance, give us a call at 407.645.2577.

Accepted Insurances Plans

Blue Cross Blue Shield Traditional Plans (PPO POS)
Cigna (Both POS PPO Indemnity)
Medicare Traditional with Supplemental & Railroad
Wellcare (Medicare)
United Health Care

MEDICAL CARE PAYMENTS Patients with co-pays will be required to pay the co-pay at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone's budget. If you need help paying for your health care needs, ask a team member about alternative payment options.

Payment Discount Program

Hope & Help offers lower payments for eligible patients. These lowered payments are based on family size and income. In order to qualify for the Payment Discount Program, you must bring in proof of income, such as the documents below. Failure to bring proof of income at the time of your appointment may cause a delay in your service and you may not be able to obtain the discounts provided by the Payment Discount Program. Once you have been qualified for the Payment Discount Program, your discounts will apply for 12-calendar months from the date of your approval. In order to continue receiving a discount you will need to complete a new application and provide current proof of income documentation annually.

Accepted Forms of Proof of Income

Pay Stubs showing last four weeks of income
Completed Employment Verification Form
Unemployment Compensation showing last four weeks of income.
Workers Compensation showing last four weeks of income.
Social Security Income (SSI)
Disability or SSI Benefits Letter
Documentation from a Local, State or Federal Agency
Letter of Support from Charitable Organization
Last year’s Income Tax Return including W-2 or 1099 (only if Self-Employed)

Clinic Contact Information

Location

4122 Metric Drive, Suite 800 Winter Park, Florida 32792

Contact & Hours

Telephone

407.645.2577

Clinic Fax

1.888.905.2634

In-Office Visit Hours

Monday - Friday

8:00am - 5:00pm

*Closed on weekends.

Telehealth Hours

Monday - Friday

8:00am - 5:00pm

*No weekend appointments.

Medical Care

Medical Care

Medical Services

Services with YOU in Mind

Our Providers

Dr. Trey Vanderburg, MD, MBA, MHA, LSSBB, CMM

Medical Director

Education and Training:

Professional Memberships and Associations:

Dr. Robert W. Rowe, MD

Medical Provider

Education and Training:

Professional Memberships and Associations:

Jenna Wimmer, ARNP-C, AAHIVS

Nurse Practitioner

Education and Training:

Specialty Areas and Certifications:

Laura Hollenberger, APRN-C

Nurse Practitioner

Education and Training:

Appointments & More

In-Office Visits

Preparing For Your Visit

Before Your Appointment, Ask Yourself

Urgent Medical Care

Payment Options

Insurance

Payments

Patient Resources

Patient Forms

Accepted Health Insurances

Payment Discount Program

Clinic Contact Information

Location

Contact & Hours

Telephone

Clinic Fax

In-Office Visit Hours

Telehealth Hours

Locations

Hope & Help East Orlando

Contact

Hours of Operation

Services

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