Medical Service FAQ

In order to schedule an In-Office Visit, click the Appointment button below or call 407.645.2577. Please arrive 30 minutes before your scheduled appointment and bring a photo I.D. and your most current health insurance information. If you're unable to make your scheduled appointment, notify Hope & Help at least 24 hours in advance. A "no show" fee may apply for missed appointments.

Preparing for your visit is an important step in partnering with your Hope & Help Medical Provider as an active participant in your overall health care. To make the most of your visit, make a list of questions and concerns you have and share them with your Hope & Help Medical Provider during your appointment. Remember, there's no such thing as a 'silly' or 'unimportant' question. Your health and wellness is what matters most to us at Hope & Help. If you're unsure of what questions to ask your Hope & Help Medical Provider.

What is the reason for my visit? What are the symptoms that I am experiencing? What prescription medications am I taking or should I take and why? Have I been to the Emergency Room since my last visit? Am I concerned for my physical safety and or mental health?

Hope & Help offers services for routine health and wellness examinations and treatment. If you are experiencing a life-threatening condition, call Emergency Medical Services 9-1-1 or visit a trauma-centered health facility.

Hope & Help accepts Medicare and most major health insurance plans. Be sure to ask about what services and benefits you can receive from Hope & Help through your health insurance plan.

Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone's budget. If you need help paying for your health care needs, ask a team member if Hope Connect is right for you.

Hope & Help has a growing list of accepted health care insurances. Hope & Help offers both Primary Medical Care and Infectious Disease Care, so it’s important to list your Hope & Help Medical Provider as your “Primary Care Provider” with your health care insurance provider to ensure your health services are covered to the fullest extent by your health care insurance provider. If you’re unsure about whether or not we can accept your health insurance, give us a call at 407.645.2577.

Accepted Insurances Plans

Blue Cross Blue Shield Traditional Plans (PPO POS)
Cigna (Both POS PPO Indemnity)
Medicare Traditional with Supplemental & Railroad
Wellcare (Medicare)
United Health Care

MEDICAL CARE PAYMENTS Patients with co-pays will be required to pay the co-pay at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone’s budget. If you need help paying for your health care needs, ask a team member about alternative payment options.

Hope & Help offers lower payments for eligible patients. These lowered payments are based on family size and income. In order to qualify for the Payment Discount Program, you must bring in proof of income, such as the documents below. Failure to bring proof of income at the time of your appointment may cause a delay in your service and you may not be able to obtain the discounts provided by the Payment Discount Program. Once you have been qualified for the Payment Discount Program, your discounts will apply for 12-calendar months from the date of your approval. In order to continue receiving a discount you will need to complete a new application and provide current proof of income documentation annually.

Pay Stubs showing last four weeks of income
Completed Employment Verification Form
Unemployment Compensation showing last four weeks of income.
Workers Compensation showing last four weeks of income.
Social Security Income (SSI)
Disability or SSI Benefits Letter
Documentation from a Local, State or Federal Agency
Letter of Support from Charitable Organization
Last year’s Income Tax Return including W-2 or 1099 (only if Self-Employed)

Our doctors include highly qualified male and female practitioners who come from a range of backgrounds and bring with a diversity of skills and special interests. Our administration and support staff all have exceptional people skills and trained to assist you with all medical enquiries.

Food Assistance
Medication Assistance
Transportation Assistance
Telehealth Medical Appointments
Protect Your O

The Healow Patient Portal is an intuitive and secure online platform designed to enhance your healthcare experience. By creating an account, you gain access to a range of key features tailored to your needs. You can view your medical records, including lab results and visit summaries, conveniently schedule appointments with your healthcare provider, request prescription refills, and securely communicate with your care team through secure messaging. The portal ensures that your healthcare information is easily accessible, empowering you to take an active role in managing your health and promoting a seamless patient-provider relationship.